Terms of Use

1. Who we are

Handl is operated by Dazlab Pty Ltd(ABN 53 676 423 304), an Australian company (“Handl”, “we”, “us”). These terms cover your use of handl.works, the Handl application, the client payment portal, and everything else we provide (together, “the Service”).

By creating an account or using the Service, you’re agreeing to these terms. If you’re signing up on behalf of a company, you’re confirming you have authority to bind that company.

2. What Handl does

Handl is a billing and financial-operations platform for agencies and freelancers. It connects to your project management tools, generates and sends invoices, sends payment reminders, manages scope-change orders, processes payments via Stripe, and forecasts cash flow.

Handl automates your billing — it doesn’t replace your judgment. You’re responsible for the accuracy of the invoices you send (or let Handl send), your tax obligations, and your agreements with your own clients.

3. Your account

• You need an account to use Handl. Keep your login credentials secure — you’re responsible for activity under your account.
• You must provide accurate account information and keep it current.
• You must be at least 18 and able to form a binding contract.
• Team members you invite are your responsibility. Their use of the Service is under your account and these terms.

4. Plans, billing and trials

• Handl offers three plans: Freelancer (US$29/month, 1 team member), Team (US$99/month, up to 3 team members), and Agency (US$199/month, unlimited team members). Current inclusions are listed at handl.works/pricing.
• Every plan starts with a 7-day free trial. When the trial ends, your selected plan begins billing unless you cancel first.
• Subscriptions bill monthly in advance and renew automatically until cancelled.
• Transaction feesapply to payments processed through Handl: 1.5% (Freelancer), 1.2% (Team), 1.0% (Agency). These are charged in addition to Stripe’s standard card-processing fees, which Stripe levies separately.
• You can upgrade, downgrade, or cancel any time from your settings. Changes take effect at the next billing cycle. We don’t give pro-rata refunds for partial months, except where the law requires it.
• We may change pricing with at least 30 days’ notice. Price changes take effect at your next renewal after the notice period.

5. Payments between you and your clients

• Client payments through the Handl portal are processed by Stripe. Handl never stores your clients’ card details.
• Handl is not a party to the contract between you and your client. We move the money and the paperwork; the underlying agreement, the work, and any disputes about either are between you and them.
• You’re responsible for ensuring invoices sent through Handl are accurate and lawful (including any GST/VAT/sales-tax treatment).

6. Automated features and the AI agent

Handl includes automation and AI features that can draft and send invoices, payment reminders, and client communications on your behalf, within autonomy settings you control.

• You choose how much the automation does. Whatever you configure, communications sent from your account are treated as sent by you.
• AI-generated content can contain errors. Review anything material before relying on it — especially invoice amounts, terms, and client-facing messages you’ve set to send automatically.

7. Your data

• Your billing data, client lists, and project information remain yours. We don’t sell them or license them to anyone.
• You grant us the licence needed to operate the Service — storing, processing, and displaying your data to provide the features you use.
• Integrations (PM tools, accounting, Stripe) run on OAuth scopes you grant and can be revoked any time.
• Our Privacy Policy covers personal information in detail. We comply with the Australian Privacy Act and, for EU data subjects, the GDPR.
• If you close your account, you can export your data first. We delete or de-identify account data after a reasonable retention period, except what we must keep by law.

8. Acceptable use

Don’t use Handl to:

• send invoices or communications that are fraudulent, misleading, or unlawful;
• process payments for illegal goods or services, or anything Stripe prohibits;
• infringe anyone’s intellectual property or privacy;
• probe, overload, or interfere with the Service or other customers’ data;
• resell or white-label the Service except as a plan feature expressly permits.

We can suspend or terminate accounts that break these rules. We’ll tell you why unless the law prevents us.

9. Intellectual property

We own the Service — the software, design, and brand. You own your data and your content. Neither of us gets the other’s stuff beyond what these terms allow. Feedback you send us can be used to improve the product without obligation.

10. Availability and changes

We aim to keep Handl available and working well, but we don’t promise uninterrupted service. We may change, add, or retire features. If we make a change that materially reduces what your plan does, we’ll give you reasonable notice.

11. Disclaimers and liability

• The Service is provided “as is” to the maximum extent the law allows. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded.
• Handl is not an accountant, lawyer, or financial adviser. Forecasts are estimates, not guarantees. Decisions you make off the back of Handl’s numbers are yours.
• To the extent permitted by law, our total liability for any claim is capped at the amount you paid us in the 12 months before the claim arose, and neither of us is liable to the other for indirect or consequential loss.

12. Termination

You can cancel any time from your settings. We can suspend or terminate for breach of these terms, non-payment, or where we’re required to by law. On termination, your right to use the Service ends; clauses that by their nature should survive (data, liability, IP) survive.

13. Changes to these terms

We may update these terms. For material changes we’ll give at least 30 days’ notice by email or in-app. Continuing to use the Service after the notice period means you accept the new terms.

14. Governing law

These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have exclusive jurisdiction — without limiting any non-excludable consumer rights in your place of residence.

15. Contact

Questions about these terms: legal@handl.works or via the contact form.