Legal

Terms of Use

The deal between you and us, in plain English where we can manage it.

Last updated: 3 July 2026

1. Who we are

Handl is operated by Get a Handl PTY LTD (ABN 53 676 423 304), an Australian company that also trades under the registered business name Handl Billing (“Handl”, “we”, “us”, “our”). Get a Handl PTY LTD is part of the Dazlab group. These terms cover your use of handl.works, the Handl application, the client payment portal, and everything else we provide (together, “the Service”).

By creating an account or using the Service, you’re agreeing to these terms. If you’re signing up on behalf of a company, you’re confirming you have authority to bind that company.

2. What Handl does

Handl is a billing and financial-operations platform for agencies and freelancers. It connects to your project management tools, generates and sends invoices, sends payment reminders, manages scope-change orders, enables payments via Stripe, and forecasts cash flow.

Handl automates your billing — it doesn’t replace your judgment. You’re responsible for the accuracy of the invoices you send (or let Handl send), your tax obligations, and your agreements with your own clients.

3. Your account

  • You need an account to use Handl. Keep your login credentials secure — you’re responsible for activity under your account.
  • You must provide accurate account information and keep it current.
  • You must be at least 18 and able to form a binding contract.
  • Team members you invite are your responsibility. Their use of the Service is under your account and these terms.

4. Plans, billing and trials

  • Handl offers three plans: Freelancer (US$29/month, 1 team member), Team (US$99/month, up to 3 team members), and Agency (US$199/month, unlimited team members). Current inclusions are listed at handl.works/pricing.
  • Every plan starts with a 7-day free trial. When the trial ends, your selected plan begins billing unless you cancel first.
  • Subscriptions bill monthly in advance and renew automatically until cancelled.
  • Platform fee. A platform fee applies to payments processed through Handl: 0.5% on card payments and 0.25% on bank payments, the same across all plans. This is charged in addition to Stripe’s standard processing fees, which Stripe levies separately. Current fees are always as published at handl.works/pricing. See §5 for how the fee works.
  • You can upgrade, downgrade, or cancel any time from your settings. Changes take effect at the next billing cycle. We don’t give pro-rata refunds for partial months, except where the law requires it.
  • We may change pricing with at least 30 days’ notice. Price changes take effect at your next renewal after the notice period.

5. Payments between you and your clients

Handl uses Stripe Connect to move money from your clients to you. The way we’ve built it matters, so it’s worth being precise:

  • You hold your own Stripe account. When you connect Stripe to Handl, you’re connecting your Stripe account. To use it, you also agree to Stripe’s terms — the Stripe Services Agreement and Connected Account Agreement. Those terms govern your relationship with Stripe directly.
  • Funds settle to you, not to us. Client payments are charged on your connected Stripe account and settle directly to your Stripe balance. Handl never holds, receives, or controls your funds. We are a technology platform, not a payment processor, money-services business, or money transmitter.
  • You are the merchant of record. Because the charge sits on your account, you are responsible for refunds, chargebacks, and disputes. These are processed on and against your own Stripe balance under Stripe’s rules. Handl doesn’t fund, guarantee, or assume liability for them, and we can’t reverse a chargeback decided by the cardholder’s bank.
  • Our platform fee is earned when a payment succeeds and is non-refundable. It’s collected as a Stripe application fee at the time a client payment completes. If you later refund a client, or a payment is charged back, our platform fee is not returned — it covers the processing we’ve already done. Stripe’s own fees are handled per Stripe’s policies, which are outside our control.
  • Accuracy and legality are yours. You’re responsible for ensuring invoices sent through Handl are accurate and lawful, including any GST/VAT/sales-tax treatment, and that you’re entitled to bill the amounts you bill.

Handl is not a party to the contract between you and your client. We move the money and the paperwork; the underlying agreement, the work, and any disputes about either are between you and them.

6. Automated features and the AI agent

Handl includes automation and AI features that can draft and send invoices, payment reminders, and client communications on your behalf, within autonomy settings you control.

  • You choose how much the automation does. Whatever you configure, communications sent from your account are treated as sent by you.
  • AI-generated content can contain errors. Review anything material before relying on it — especially invoice amounts, terms, and client-facing messages you’ve set to send automatically.
  • How we handle the data that passes through our AI features, including which AI sub-processors we use, is described in our Privacy Policy.

7. Beta and early-access features

We sometimes release features marked as beta, preview, or early access (for example, new integrations or AI surfaces). These are provided as-is, may change or be withdrawn at any time, and may be less reliable than generally available features. Where a feature is clearly labelled as beta or preview, the disclaimers in §13 apply with particular force.

8. Your data

  • Your billing data, client lists, and project information remain yours. We don’t sell them or license them to anyone.
  • You grant us the licence needed to operate the Service — storing, processing, and displaying your data to provide the features you use.
  • Integrations (PM tools, accounting, Stripe) run on OAuth scopes you grant and can be revoked any time.
  • Our Privacy Policy covers personal information in detail, including the difference between data we control and data we process on your behalf. We comply with the Australian Privacy Act 1988 (Cth).
  • Data Processing Agreement. Where you upload personal information about your own clients, you are the data controller and we act as your processor. Our Data Processing Agreement, including our current list of sub-processors, forms part of these terms when it applies to you.
  • If you close your account, you can export your data first. We delete or de-identify account data after a reasonable retention period, except what we must keep by law.

9. Acceptable use

Don’t use Handl to:

  • send invoices or communications that are fraudulent, misleading, or unlawful;
  • process payments for illegal goods or services, or anything Stripe prohibits;
  • infringe anyone’s intellectual property or privacy;
  • probe, overload, or interfere with the Service or other customers’ data;
  • resell or white-label the Service except as a plan feature expressly permits.

We can suspend or terminate accounts that break these rules. We’ll tell you why unless the law prevents us.

10. Your responsibilities and indemnity

Because Handl sends invoices and communications on your behalf and at your direction, you take responsibility for what you put through it. To the extent permitted by law, you agree to indemnify and hold harmless Get a Handl PTY LTD and its directors, employees, and contractors against any claim, loss, liability, or cost (including reasonable legal costs) arising from:

  • the invoices, change orders, and communications you send or configure Handl to send;
  • the data and content you upload, and your right to use and share it;
  • your breach of these terms or of any law that applies to you; or
  • any dispute between you and your clients.

Nothing in this section limits rights you have under the Australian Consumer Law that cannot be excluded.

11. Intellectual property

We own the Service — the software, design, and brand. You own your data and your content. Neither of us gets the other’s stuff beyond what these terms allow. Feedback you send us can be used to improve the product without obligation.

12. Availability and changes

We aim to keep Handl available and working well, but we don’t promise uninterrupted service. We may change, add, or retire features. If we make a change that materially reduces what your plan does, we’ll give you reasonable notice.

13. Disclaimers and liability

  • The Service is provided “as is” to the maximum extent the law allows. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded.
  • Handl is not an accountant, lawyer, or financial adviser. Forecasts are estimates, not guarantees. Decisions you make off the back of Handl’s numbers are yours.
  • We are not responsible for refunds, chargebacks, or disputes between you and your clients, which are handled on your own Stripe account as described in §5.
  • To the extent permitted by law, our total liability for any claim is capped at the amount you paid us in the 12 months before the claim arose, and neither of us is liable to the other for indirect or consequential loss.

14. Termination

You can cancel any time from your settings. We can suspend or terminate for breach of these terms, non-payment, or where we’re required to by law. On termination, your right to use the Service ends; clauses that by their nature should survive (data, liability, IP, indemnity) survive.

15. General

  • Severability. If any part of these terms is found unenforceable, the rest stays in force.
  • Assignment. You can’t transfer your agreement with us without our consent. We may assign or transfer these terms to a successor (for example, in a merger, acquisition, or restructure), on notice to you.
  • Force majeure. Neither of us is liable for failure or delay caused by events beyond reasonable control (for example, outages of third-party services like Stripe or hosting providers, natural disasters, or government action).
  • No waiver. If we don’t enforce a right straight away, we don’t lose it.
  • Entire agreement. These terms, the Privacy Policy, the DPA (where it applies), and any plan-specific terms make up the whole agreement between us about the Service, and replace any earlier understanding.
  • Notices. We’ll send notices to the email on your account or in-app. You can reach us at the address in §18.
  • Relationship. Nothing here creates a partnership, joint venture, employment, or agency relationship between us.

16. Changes to these terms

We may update these terms. For material changes we’ll give at least 30 days’ notice by email or in-app. Continuing to use the Service after the notice period means you accept the new terms.

17. Governing law

These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have exclusive jurisdiction — without limiting any non-excludable consumer rights in your place of residence.

18. Contact

Questions about these terms: support@getahandl.com, or via the contact form.